New Resident Information

Welcome to Tuscola!


We are so glad you have decided to make Tuscola your home!  On this website, we have attempted to provide the information that you need to familiarize yourself with your new city.  However, if you have any further questions, please contact City Hall at 217-253-2112 and we will try to help.


Listed here you will find information to help you get started!  


City of Tuscola Frequently Asked Questions


City of Tuscola Water and Sewer Utility Policies


 Application for Water and Sewer Services


Online Water and Sewer Application


Download EyeonWater App



Utilities within the City of Tuscola

  • The City of Tuscola provides water and sewer services for all locations within the city limits and some areas outside the city limits.  The application above, along with photo identification, is required to apply for service.  The City also bills for garbage service on the monthly water and sewer bill.  A deposit may be required prior to service being connected.
  • Ameren Illinois is the single provider of residential gas and electric distribution within the City of Tuscola.  

                                Ameren Illinois Residential- 1-800-755-5000

                                Ameren Illinois Business- 1-800-232-2477


  • Frontier Communications is the provider of land line telephone services within the City of Tuscola

                                Frontier- 1-877-462-4008


  • MediaCom is the provider of cable TV service within the City of Tuscola



All other utilities, including satellite TV, internet and cellular phone service, are available to be used at the discretion of the consumer.  The City of Tuscola makes no recommendations concerning other service providers that are available for these and other residential services.


Installation of antennas, satellite dish pole mounts and other devices must not be on public right of way and must be in accordance with City of Tuscola ordinances.  Please visit the Building Department page for information to apply for an accessory structure permit to install a mount.


For Your Convenience - Ways to Pay Your Water & Sewer Bill


  • Mail payment to: City of Tuscola Water Department, 214 N Main St, Tuscola IL 61953.


  • Tuscola City Hall - Water & Sewer Department 214 N Main St.

                        Open 7:30 am to 4:30 pm Monday through Friday (Excluding holidays)


  • Place your payment in the grey drop box outside of City Hall Main Entrance.


  • Pay on mobile device or online at:  Payment Service Network (PSN) is our third-party payment processor.  

                        You do not have to pay online to view your bills on line.  You can also opt out of paper bills to help save resources.  An email notice is sent when your bills are ready.


  • Payments are accepted from the 22nd through the 10th of the next month of the new billing cycle at any of the Tuscola Banks.  


  • Direct Pay – The easiest and most worry free option.  Payment is automatically taken out of your bank account by the City of Tuscola.   Ask us about it and sign up today by completing a Direct Pay Authorization Form.  


Garbage Service Information- Waste Management

In order to provide garbage service to residents at a discounted rate, and to provide consistent services, the City of Tuscola contracts with an outside disposal firm for all City of Tuscola residential waste disposal.  Currently, the firm who holds the contract is Waste Management.  The monthly fee is $15.89 from November 2023 - October 2024  and will be $16.29 starting November 2024 - October 2025.  This is added to the residential water and sewer bill, and then all monthly collections are remitted in whole to Waste Management by the City of Tuscola.  Residents are required to participate in garbage disposal services.   Those residences OUTSIDE the corporate limits of the City of Tuscola are not required to use Waste Management and do not pay garbage services on their water and sewer bills.  Those non-residents must deal directly with their chosen garbage service provider.


Waste Management – CHARLESTON – F5




Customer Service -           800-964-8988





  • All garbage must be bagged and placed in a garbage tote. Totes are provided by Waste Management at no charge. Contact Waste Management at 800-964-8988 to request a tote.
  • Place Waste Management garbage containers curbside by 6:00 a.m. on your collection day (Wednesday)
  • Due to government regulations, items that cannot be accepted are:  tires, paint, auto parts, animals, appliances containing cfc’s, hazardous waste




                                Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New

                                Years Day


                                If your collection day falls on a holiday, garbage collection will be the next day.  If your

                                collection day falls after the holiday, please put out your trash on the regular day, but

                                note that pick-up may be delayed one day.


  Waste Management offers curbside recycling to residents located in the City limits of Tuscola. Call Waste Management at 800-964-8988 for more information and to request a recycle tote. There is no additional fee for the recycling program or the recycling tote for City residents with garbage service.

For disposal of large garbage items such as furniture, please call Waste Management at 800-964-8988.


Bryant's Recycling is located west of town and accepts metal and other items for recycling.  For information, please contact Bryant's directly at 217-253-2477






ALWAYS, call JULIE before you dig!  1-800-892-0123




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The City of Tuscola has began our fall leaf collection schedule.  More information here:


2024 Golf Cart Permits Available NOW!

2024 City of Tuscola Golf Cart Permits are available NOW!  

Purchase your 2024 permit here:

Golf Cart Permit Application



>  Monday's regularly scheduled Tuscola City Council meeting has been rescheduled to today WEDNESDAY, JANUARY 24, 2024.  The previously posted meeting agenda will remain the same.

> Waste Management cancelled their operations for Monday, pushing their garbage collection schedule back one day for the rest of the week.  City of Tuscola residents garbage day will be THURSDAY, JANUARY 25, 2024



Now Hiring Lifeguards!

The Tuscola Pool is now hiring lifeguards, and aspiring lifeguards, for the 2024 summer season!  Please apply on-line at  

Lifeguards must be at least 15 years old, be able to complete City-provided training classes, and become certified in order to be hired.