Tuscola Water & Sewer Departments

214 N. Main Street

Fax- 217-253-5026
e-mail: info@tuscola.org

Water Department

The City of Tuscola owns and operates its own water distribution system, which consists of water mains, fire hydrants, and the elevated storage tank. The treated water is purchased from Illinois-American Water Company in Champaign, Illinois, and piped to Tuscola through a 14″ water pipeline. The City’s current allocation of water is 900,000 gallons per day.

City Hall handles all billing issues for water service, and is also the contact point for questions or emergencies.

Water usage is metered at each property in gallon increments.   The approximately 2,400 automatically read meters in our system allow us to accurately bill for water consumption as well as assist in detecting customer leaks in an effort to conserve water and save customer's money.   Bills are sent monthly in accordance with our billing procedures. You may also download, and file with the city, a Direct Pay Authorization, which allows automatic payment of your utility bill from your bank account with no additional user fee.  Using our Direct Pay method is a convenient way to pay your utility bill and remove the worry of late fees!


For information about the quality of our water, download our Water Quality Consumer Confidence Report-2017.


Sewer Department

The City of Tuscola bills for sanitary sewer service based on water consumption. In other words, the sewer bill is a percentage of the water bill.  For billing information, contact City Hall at 217-253-2112.


2016 Annual CMOM Sewer Report


The sanitary sewer system is made up of collection and treatment facilities. The collection system is comprised of the private connections, sewer mains, and lift stations which transport wastewater to the treatment plants. The City owns and maintains the mains and the lift stations, but the private connections to the mains, or “laterals,” are the responsibility of the home or property owner. When a home or property owner believes a blockage may exist in their sewer line, we encourage them to contact City Hall first. We will ensure that the main is clear and functioning properly before the home or property owner hires a plumber. We will not reimburse expenses, even if the blockage is in the City–owned sewer main, unless the above procedure is followed.


The City of Tuscola operates two treatment facilities – the North Plant, or sprayfield, and the South Plant. Each facility receives roughly half of the wastewater flow from the City, although the entire amount can be directed to either plant. Together, the two plants provide the capacity to treat 1.25 million gallons per day. Additionally, the Excess Flow Basin, located near the South Plant, can store 15 million gallons in the event of heavy rains or a temporary shutdown of one of the plants.

The North Sewer Sprayfield facility sits on 160 acres of prime farmland. The plant provides processed water through an irrigation system to most of those acres. The farm produces a typical crop of corn, which is sold to offset costs of the operation. The site also includes grass crops of Reed Canary Grass and Miscanthus grass. Both of those crops excel in their ability to absorb water, making the plant perform well, even in periods of high flow. The Reed Canary Grass is annually cut, baled and sold to livestock operators, while the Miscanthus is sold for use in the bioenergy or other commercial industries.


Setting up Water & Sewer Utility Service

Persons constructing new homes and businesses within the City must fill out a Water and Sewer Tap Application in order to begin the process of being connected to the City's systems.   After completing the application, please submit it to the City of Tuscola Water Department by fax (217-253-5026), e-mail (info@tuscola.org) or mail (214 N Main St, Tuscola, IL 61953).  The City will verify the fees involved based on the type of connection and fees approved in the fee schedule listed on the application.  All fees must be paid prior to work being completed.


New occupants of existing homes and businesses must fill out a  Water and Sewer Service Application  in order to have water service turned on at the location in the occupant's name.   Completed applications must be submitted to Tuscola City Hall Water Department at 214 N Main St by the applicant, possessing a valid identification card. 


While there is no deposit required for customers who own the property at which they have service, a water deposit is required for all non-owner residents connected to the City's water service.  The City may waive a water deposit for a resident who has maintained good payment history with the City for a period of more than 24 months.  The deposit amount is generally $100 for residential and small commercial customers.  For larger commercial water users, the deposit will be calculated based on typical usage at that location.  Customers owing the City for prior water service amounts will be required to pay the past amounts in addition to a higher deposit for reconnecting service.


City of Tuscola Utility Policies


All deposits and fees must be paid prior to connection of services.  Payments may be made by clicking the "Make Payment" quick link to the right of this page.


Water Cross Connection Control Program


The City of Tuscola participates in an Illinois EPA required cross connection control program.  The goal of the program is to ensure a safe water supply for our residents.  To that end, any type of connection to the water supply that could potentially contaminate the water supply is required to have a backflow prevention device installed and maintained, with annual inspection records provided to the City.  The City must actively seek information about any type of connection to the water supply, and therefore mails surveys to water customers on a 2 year rotating basis.  When a connection is discovered, the City is required to ensure that measures are taken to prevent backflow contamination.  Listed below are some types of connections with potential hazards.

  • Private Wells & Cisterns- Private wells and cisterns are prohibited from being used as a potable water supply and wells used for plant watering are prohibited from being connected in any way to any plumbing system connected to the public water supply.  Customers with uncapped wells on their property  must certify their disconnected status.
  • Swimming Pools, Hot Tubs, & Ponds- Customers with swimming pools, hot tubs, or landscape ponds on their property must certify that they are using a safe filling method to fill the pool or pond with water.   

Swimming Pool Safe Filling Methods Affidavit


  • Lawn Sprinkler Systems and Fire Suppression Systems-  Customers with these types of connections to the public water supply must have a backflow prevention device installed to prevent contaminants from entering the public water supply.  Backflow prevention devices must be inspected annually by a certified inspector and the inspection must be filed with the City water department.
  • Other types of connections requiring a backflow prevention device include medical or dental office devices, concrete businesses or other direct fill plants, funeral home businesses with direct connect devices, and other locations with direct fill connections to the water supply.


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